1 reviews | Active since Mar 2015
Learn to cook!
On Saturday 31st October at 8:30am my mom and I decided to go for breakfast with my toddler, upon arriving at Spur all the waiters and waitresses were congregated in the door way chatting as usual, we finally managed to get past them and to our table. We ordered coffee and breakfast, when we placed the order we asked for very soft tomato as my mother had toothache,I asked our waitress if this could be done and she assured me yes. 20mins went by when the food came the tomato was raw, I sent it back as I had requested soft tomato. Danie the manager came over,again I explained that I needed soft cooked tomato for my mother, he found this extremely amusing! 30mins passed and the food came again this time the tomato completely raw! It was sent back again and cancelled, by this time my toddler was crying as it had been nearly an hour and nobody had eaten. Danie and our waitress both found this hilarious! Finally Johan came to talk to us but still couldn't solve the problem. I'd like an answer as to what Danie found amusing? He's a useless manager whom couldn't manage a drink spree in a pub! The spur was dead quiet as well so they can't use that as an excuse.
Thanks for taking the time to review Spur. We are very sorry to hear about the bad experience and poor serviced received at the branch. We would appreciate the opportunity to investigate the matter further at store level; we can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment. Please be advised that feedback will be shared with your shortly. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care
Thanks for taking the time to review Spur. We are very sorry to hear about the bad experience and poor serviced received at the branch. We would appreciate the opportunity to investigate the matter further at store level; we can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment. Please be advised that feedback will be shared with your shortly. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care
