Late kiddies party set up

I am so disappointed. I made a kiddies party appointment for 2:30pm upon our arrival nothing was ready. The manager didn't even apologize or atleast make an excuse nothing we were so disregarded we had people drive from far place to come and celebrate with us time is of the essence. They only started setting up at 2:45 pm Spur rietfontein @jakaranda center I'm so disappointed