Late delivery and no refund

On Friday, we decided to order a delivery from Burning Arrow Spur (Queenswood). The order was placed telephonically at 18:11, we ordered 1 x Beef Burger Box and 1 x Kiddies Vienna and Smileys. I had to call again at 18:58 to follow up on my order as we were waiting for nearly than an hour. The total amount of our order was ?R226.34.<br> <br> Finally the order arrived at around 19:10 or so and the kiddies meal was not inside. I called Spur again and complained about the terrible service and also the kiddies meal missing. How do you explain to hungry children that after waiting for over an hour that their food is not inside? Needless to say, the burgers were ice cold. I spoke to Jackson and explained to him the situation and asked them to please come collect the food and give me refunded. Jackson apologised and reassured me that we can keep the food and he will send the driver with a refund for me. The driver NEVER returned with our refund and Spur still hasn't contacted me.<br> <br> This is the worst service I have EVER received and I will NOT be returning anytime soon. Also, I am still waiting for my refund.