Lack of customer centricity

Some employees really doom the purpose for which a franchise was incorporated and the laxity of patrons to raise complaints lowers the standard of an aloof place. I was at Spur this morning for my favourite breakfast meal. I arrived to a lady who was busy cleaning the glass door. As I entered she told me they are not opened yet, they only open at 09:00. I told her it's now 09:00 and I came right on time. She looked at the time and told me sorry the staff hasn't arrived yet. That sounded so astonishing to me that exactly at 09:00 the staff has not reported for work. I promise you I will take this further with franchisor. Later on a purported apology was made through a telephone I received from a manager wherein a defence statement was posed. I was told that the cameras review that in arrived before time, I disagreed with the manager especially that the lady who turned me away confirmed the time when she checked it herself. Me being turned away had gone passed the issue of time but about the late arrival employees. The defence by the Manager just spoiled and worsened everything.