LACK IN COMMUNICATION ???? DIRECTLY FROM THE MANAGER AND BACK TO THE MANAGER ??? MISTAKE TWICE IN ONE EVENING ...UNACCEPTABLE !!!!

<p>Went to Chinook spur Plattekloof and was hoping for a "memorable evening out (AS USUAL) BUT TO OUR DISMAY,, ENDED WITH SENDING THE FOOD BACK,, </p> <p>Quick summary;; 2Order was : 2 STEAKS 1x500gr and 2 x300gr with CHEASE SAUCE NOT mushroom,ND medium to rare on a hotplate !!! </p> <p>MEAL COMES 1 X 500gr ON A HOTPLATE AND 2 300gr steaks on the NORMAL COLD WHITE PLATE WITH MUSHROOM SAUCE!!! ?????</p> <p> AND STEAKS ARE MORE WELL DONE THAN MEDIUM,???? (manager viewed it and agreed- unaceptable))!!!! sent it back BELIEVING WELL now it will be on a HOTPLATE AND MEDIUM TO RARE , comes back (after waiting for ages) AGAIN ON A NORMAL PLATE ,, EXACTLY THE SAME!!! at least with cheese sauce.. </p> <p>starting off the evening with Waiting for a waiter to serve us, the manager eventually sees we are about to get up and leave, he saves the moment, next , another manager comes and greets , discusses our steaks and the cut , he takes our order PERSONALLY,, </p> <p>Only to be SHOCKED to see ONE HOTPLATE . and the other 2 steaks on a normal spur plate, </p> <p>to crown it all the manager comes back to have the right order sent to us and AGAIN IT COMES ON A NORMAL WHITE SPUR PLATE.. how on earth does these people communicate ,, </p> <p>then he offers a R20 DISCOUNT..... SERIOUSLY ,, can one be THAT CHEAP.. Rings up the order with the largest steak at the cheaper amount which is R20 in difference, asif it can clear the evening thats been totally upsetting</p> <p>Complaint is followed up by management today, (Ps,, after MANY YEARS OF complaints at this spur,), we decided to stay away,, going back again after these many a years thought management would have been able to "sort out these petty cash problems,,, </p> <p>Management calls back addresses the problem and sends a R100 voucher ... </p> <p>My point is after spoiling ONCE AGAIN, a Lovely evening / up and down with our food / discussing what was ordered . building up more stress thats unnecesary ... and offer R100 ,, no im sorry... </p> <p>the WHOLE EVENING Went to WASTE.. And to think that one PAYS FOR the waiters or who evers MISTAKES !UNACCESPTABLE!!!!!!!!! ! . with confronting who done what wrong, and "sorry" yet few weeks earlier prior to this we had bad food where the steak was smelling rotten and the feta cheese was slimey..Manager also appologised and it was swept under the carpet.. ) REALLY.. and they insult an OLD "REGULAR : CUSTOMER LIKE THIS ,, IS TOTALLY AND I MEAN TOTALLY UNACCEPTABLE !!!!!!!</p> <p>eNOUGH IS ENOUGH!! i just hope the OWNER of Chinook will start investing in his staff ,, people that "understand" whats BEEN ORDERED.. and Clients can get value for their money and time . not bag full of excuses and then still have to pay for upsetting ones evening. !!!</p>