NL
NATALIE L

1 reviews | Active since Mar 2009

15 May 2015, 12:47

KITCHEN SLIP STUCK TO CHEDDAMELT STEAK

On Sunday evening (10th May), we bought 3x Cheddamelt steaks as take away from the Nevada Spur in Linden. Upon opening one of them when we got home, the slip from the kitchen was stuck, face down, to the one steak, on which there was melted cheese, so you can just imagine the mess. I took a photo and emailed that and our complaint to the head office email address. They have not bothered to respond to my email. It is unacceptable that food goes out like that (Spur really isn't cheap) and then to not bother to respond to our email leaves one with a bitter taste in our mouths (pardon the pun). We have been loyal supporters of this particular branch since they opened, and to get treated like this is beyond disappointing!

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply18 May 2015, 10:20
Official
Hello ecape,

Thank you for taking the time to share your take-away experience at Nevada Spur us. We are alarmed to read of this situation and assure you that we will investigate this incident to ascertain what happened.

We apologise to you and your family for any discomfort & frustration this might have caused.

Kind regards
Customer Care