Injury

Good day Sir/Madam My name is christinah I have a problem I am writing this letter asking for help. On the 20/03/21 Me and my family went to Spur Vanderbijlpark,on our arrival just after entering spur,I twisted my left ankle on the stairs which are going downward inside spur.after undergoing X_ray at Naledi Inkanyezi,it was revealed that I have an displaced fracture on the 5th metatarsal and therefore have to undergo surgery.the surgery was done a week later at mediclinic.the manager of spur told me to go to hospital then they will take it from there.after a month's a wrote a letter to them asking why they haven't call me or ask how I am, they said to me we were waiting for you to call us .the manager said now the case is with the brokers for a claim.the guy who was talking to me about my case he told me to send all document and why I think spur is responsible for my injury I explained to him .he didn't even bother to call me or let me know what was happening with the case .I called again to find out about the case because I have to remove the ***** then he said to me the insurance won't pay because I don't have strong case and he said I must think again and send email .now I can see this guy is not going to help me at all and his from broker his name is Peter.now I want a second opinion because I don't know what to do.maybe I must take this case to socia media