Indianapolis Spur

Good day

Loyalty Number: ***94 5504

We visited your Indianapolis Spur branch on the 28th September. We were very disappointed with the entire experience.

Firstly, the waiters do try to be helpful but are let down by a very backwards approach from above.

Normally at all other spurs, you are made aware of any specials when you are seated. Not here. Then the food finally came and I noticed hair on the chips frying basket. I thought it was a once off and continued eating and then discovered about 4 pieces of hair in the rest of the chips. I was so put off. The waiter was made aware but didn’t apologise. They did go and replace the entire Tbone meal for me. These things happen but this took a while. The food came but the waiter didn’t even notice that there was no cutlery for me to eat this new plate of food. Had to wait minutes until being seen too again.

Then came the bill part, usually the waiters at other branches take your membership card number but here I had to physically write it on the bill 🤦♂️ I then mentioned that this I so backwards and I want to use a voucher. I had to then fill in a paper with my details AGAIN!?!?

There was no manager visible to ask guests if everything is in order and I couldn’t even complain . My wife and I were sitting put off that we will never visit this spur again. No apologies were offered at anytime during the whole experience and it wasn’t even a busy period of the day on Saturday .

You can view my bill details and see. I do know each Spur is individually owned but that was terrible by Spur standards. We have such good experiences at other branches as loyal Spur customers.