Incorrect order, waiting for order for about hour

Last night my dad and I went to Spur (Somerset Mall) to celebrate something. It took about an hour for the food to arrive, although the waiter said that the food will only take about 15 minutes to prepare. When the food eventually arrived, the well done T-bone steak was burned on the outside and raw on the inside, the chips looked old and my creamed spinach tasted sour and looked very dark. It was a very unpleasant experience.<br> <br> The manager was called when we waited so long for the food. He was reluctant to come to see the food that was eventually delivered. The reason for the incorrect order (not well done and awfully prepared) was that the griller was faulty (or something to this extent). <br> <br> We left the place, very unhappy and hungry after we had to pay almost 300 for food that we could not eat.<br> <br> This kind of service should not be offered. The manager should also be equipped to deal with pressure in the restaurant because many people were complaining (there were people waiting longer than us, when the food arrived it was cold and had to be sent back...). The environment was stressful on top of things.<br> <br> I feel ****** and will think twice before visiting Spur again.