1 reviews | Active since Jun 2016
Incorrect Bill
<p>My grandson is in boarding school in Malmesbury so normally we take him and his brother and sister there for a late lunch/early supper before taking him back to school on a Sunday. Unfortunatly the town does not have a selection of places to eat which is open on a Sunday thus the reason that we have to go to the Spur but every week there is something that goes wrong, two weeks ago they forgot to serve my food which left me leaving without eating as we could not wait any longer, the rest of the family received theirs. This Sunday 5th June we paid only to be told after they had rung up our biill and i had signed that they had short charged me R100 I then had to swipe again, the attitude of the person ringing up our bill was most disgusting if this sort of attitude was what normally gets dished out of Malmesbury it makes perfect sense why the service is as bad as it is. I think management needs to take a good look at their staff and the service that is being given. Feel free to check my points and you will see how often we visit the Spur in the Western Cape and never do we receive the bad service that we receive each week at Malmesbury.</p>
Hi Priscilla,
We are so sorry to read of your unhappy visits to Sabino Canyon Spur. We will most definitely share your feedback with the owner/operator so that corrective steps can be taken to ensure no repeats of your previous visits.
Our aim is to always provide our customers with delicious meals served by attentive waiters.
Once internally addressed, we will be in touch to offer feedback. Thank you for letting us know and giving us the opportunity to get involved.
Kind regards
Bev Cornwell
Customer Care Manager
Best regards,
Hi Priscilla,
We are so sorry to read of your unhappy visits to Sabino Canyon Spur. We will most definitely share your feedback with the owner/operator so that corrective steps can be taken to ensure no repeats of your previous visits.
Our aim is to always provide our customers with delicious meals served by attentive waiters.
Once internally addressed, we will be in touch to offer feedback. Thank you for letting us know and giving us the opportunity to get involved.
Kind regards
Bev Cornwell
Customer Care Manager
Best regards,
