AB
Andre B
1 reviews | Active since Aug 2012
18 Mar 2016, 21:46
Incompetant Manager and Waiter
Desert was ordered with a specific request.<br> <br> Waiter brought desert, but with a total different sauce. Asked to see the manager, and was told they did not have what I wanted., so the brought me something else.<br> <br> I asked the manager to take it back, because I haven't touched it.<br> <br> When I asked for the bill, the desert was still on the bill, and they didn't take it off, and I refused to pay until taken off my bill.
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Spur Steak Ranches's replyOfficial
22 Mar 2016, 08:30Hello Andre_Beukes,
Thank you for taking the time to share your disappointing visit to Tucson Spur with us. Please allow us to address your complaint with the owner/operator as returned ****ouched) meals should be removed from the bill - unless this is an oversight, in which case it should be remedied as quickly as possible.
We apologise for any inconvenience caused and will be in touch shortly to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for taking the time to share your disappointing visit to Tucson Spur with us. Please allow us to address your complaint with the owner/operator as returned ****ouched) meals should be removed from the bill - unless this is an oversight, in which case it should be remedied as quickly as possible.
We apologise for any inconvenience caused and will be in touch shortly to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Spur Steak Ranches's reply22 Mar 2016, 08:30
Official
Hello Andre_Beukes,
Thank you for taking the time to share your disappointing visit to Tucson Spur with us. Please allow us to address your complaint with the owner/operator as returned ****ouched) meals should be removed from the bill - unless this is an oversight, in which case it should be remedied as quickly as possible.
We apologise for any inconvenience caused and will be in touch shortly to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for taking the time to share your disappointing visit to Tucson Spur with us. Please allow us to address your complaint with the owner/operator as returned ****ouched) meals should be removed from the bill - unless this is an oversight, in which case it should be remedied as quickly as possible.
We apologise for any inconvenience caused and will be in touch shortly to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager