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ravendran N
1 reviews | Active since Jul 2015
28 Mar 2016, 11:51
I will never eat at spur miami
I am so ****ed of with the service I have received from spur Miami . My wife and I waited for close to 1 hour with no service we eventually walked out. Spur is this the service you guys render? I have a video recording of the incident and will like for a cell number from head office so I can send the complete video to the managing director of spur sa.<br> Bad service and I am very disappointed.
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Spur Steak Ranches's replyOfficial
30 Mar 2016, 08:59Hello roland1206,
Thank you for sharing your frustration regarding your visit to Miami Spur. We are alarmed to read of the lack of service experienced and assure you that your complaint will be brought to the attention of the owner/operator of this Spur for internal investigation and corrective action.
Robert Gradwell, the Franchisee at Miami Spur, will be in touch with you shortly to discuss obtaining the video footage that you would like to share with us.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for sharing your frustration regarding your visit to Miami Spur. We are alarmed to read of the lack of service experienced and assure you that your complaint will be brought to the attention of the owner/operator of this Spur for internal investigation and corrective action.
Robert Gradwell, the Franchisee at Miami Spur, will be in touch with you shortly to discuss obtaining the video footage that you would like to share with us.
Kind regards
Bev Cornwell
Customer Care Manager
Spur Steak Ranches's reply30 Mar 2016, 08:59
Official
Hello roland1206,
Thank you for sharing your frustration regarding your visit to Miami Spur. We are alarmed to read of the lack of service experienced and assure you that your complaint will be brought to the attention of the owner/operator of this Spur for internal investigation and corrective action.
Robert Gradwell, the Franchisee at Miami Spur, will be in touch with you shortly to discuss obtaining the video footage that you would like to share with us.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for sharing your frustration regarding your visit to Miami Spur. We are alarmed to read of the lack of service experienced and assure you that your complaint will be brought to the attention of the owner/operator of this Spur for internal investigation and corrective action.
Robert Gradwell, the Franchisee at Miami Spur, will be in touch with you shortly to discuss obtaining the video footage that you would like to share with us.
Kind regards
Bev Cornwell
Customer Care Manager