I still love you guys, please just fix this

Hi, <br> <br> my Daughters Birthday was last week 09th of September, we have the spur kids card for both my kids, when we gave them the card they did not accept it and I know I did activate it, I even got an sms when I activated it, please rectify, also my sons birthday is next month, I hope we don't have the same problem, are both cards active, can my daughter get her birthday mean now, and the voucher please<br> <br> Caitlyn - card number - ***<br> Mccyle - card number - ***<br> <br> also please check that my last two visits to Spur at Gold reef has been credited with the points, the one time they said that there was a fault and that they will add it later, <br> <br> Family card number is - ***. <br> <br> we went to spur at gold reef on the 5/09/2015 and the 29/08/2015.