1 reviews | Active since Jul 2011
I don't think I will ever go back
I went to Spur on Sunday 28/02/2016, waited almost 15 minutes, just to order drinks, and then almost 20 minutes to order food, i ended up going to the front desk to ask for another waiter,and another waiter came and took our orders, after 15 minutes again of waiting,still nothing, ended up paying for drink only. And the waiter had a nerve to say that I didn't have money that's why i cancelled my order.He said the order was ready , but he did not have it with him. I will never go back to that restaurant. I have been a regular customer for years, even before they moved from Fourways mall, I have never been insulted like that. That's almost an hour wasted, and the manager ended up arguing with me , asking what's the problem, why did she take orders in the first place, I'm sure that was supposed to be done by the waiter,surely she should have known that there's a problem, and then expecting us to sit and eat after that. I'm very disappointed.
Thank you for sharing your recent visit to Eagle Falls Spur with us. Please be assured that slow service is definitely not what Spur is all about and we understand your disappointment.
A Manager will usually assist on the floor with orders if the restaurant is very busy but this should not result in substandard service. We will address your concerns with the owner/operator who will be in touch with you shortly.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for sharing your recent visit to Eagle Falls Spur with us. Please be assured that slow service is definitely not what Spur is all about and we understand your disappointment.
A Manager will usually assist on the floor with orders if the restaurant is very busy but this should not result in substandard service. We will address your concerns with the owner/operator who will be in touch with you shortly.
Kind regards
Bev Cornwell
Customer Care Manager
