CR
Catherine R

1 reviews | Active since Jul 2011

27 Oct 2015, 11:08

Hunger Busta - Ruined my appetite

Hi,<br> <br> I went to your restaurant at Spur in Meyerton last night and ordered a take away ( Chedda Melt steak 300g, Crumbed Mushrooms, Full Portion Buffalo Wings and a Hunga Busta Burger) I must commend you on the steak, mushrooms and wings they were amazing. But my disappointment arose upon taking my first bite of the hunga busta burger.<br> <br> To the eye it looked appealing, neatly stacked and presented. But eating it was so disgusting! the patties were so over cooked that they were hard (practically burnt) I couldn't eat past one pattie cause it ended up shredding my tongue from how hard it was. Sad to say I didn't finish me take away at home and ended up feeding it to my dog as it ruined my appetite and I was in to much pain to eat anything else. The pattie was not juicy, it was black around the edges and when you break it apart instead of it being a lovely welcoming brown it was almost grey from how over cooked it was.<br> <br> I have always enjoyed spur but if this is how your standards have dropped, I will be keeping my entire family from eating there. (they are loyal supporters) but they deserve better food quality.<br> <br> Thanks

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply30 Oct 2015, 11:07
Official
Hello Ragdoll89,

Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.

Kind regards
Nicole Lewis
Customer Care