KK
Kyle K

1 reviews | Active since Aug 2016

27 Aug 2016, 16:40

How spur *****s and poisons their clients!!!!

<p>Good Morning</p> <p> </p> <p>I went to the Spur in Gordon's Bay last night with 3 friends, Firstly we waited about 20 min before anyone gave us a menu, then our order was taken by the manager, it is understandable if it was busy but the outside where we were sitting had only 1 other table. I work in restaurant and they are really getting the basics wrong.</p> <p>This is how it all started and we forgave the waiter after he came to make sure that the right food was ordered, and they did get it wrong but he corrected the order.</p> <p>When the food came it was incomplete we asked for the outstanding items and were told that the manager would bring it to the table, but eventually after finishing our food he came with the items, we told him that we cant eat sauce on its own but he said that it is the managers fault not his and left the stuff on the table, we then got up to pay at the front, he came running to give us the bill, but all the items even the things that never came was still on the bill and he said it does not make a difference because it is that same price even if those items were not served. we paid and left.</p> <p>Two of the people that were there last night are sick from the food this morning!!!!!!!!!</p> <p>I will never go back there! I have a good mind to contact the Food Health and safety officer to go an inspect that shop! and maybe it would be a great idea to have them look at all your shops!!!! from what I understand it is not the only branch that this happens!</p> <p> </p> <p>Is this how the spur looks after their Guests? I am going to write on hello Peter after this mail and I will make sure that this is on every site that is available to the consumer, my partner works in the media and I am going to ask him to write something in the Paper as well.</p> <p> </p> <p>Get yourselves sorted out I find it disgusting that not only did they ruin my night but my day today as well</p> <p> </p> <p>The waiter was X MAN this is the name on the bill and the invoice number is TAX INVOICE: ********** 2 the table number was 130</p> <p>The amount of the bill was R485.20 and it would have been more but we had no service! and we even left the table with all the dirty crockery and cutlery and glasses and the items that came after we ate</p> <p> </p> <p>If I don't hear from you within the next 24 hrs I will be taking this further. I asked the people that got sick to keep a sample of the Vomit if it is not to late to be sent for testing and I will expect the Spur to cover this cost!!!!</p> <p> </p> <p>I can scan and send you the bill if you want it!!!!</p> <p> </p> <p>Kyle Kruger</p>

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply30 Aug 2016, 12:04
Official

Thank you for taking the time to share your visit to Sunset Bay Spur with us. We are alarmed to read of this situation and assure you that we will investigate this incident to ascertain what happened.

We apologise to you and your friends for any discomfort this might have caused during your visit.

KInd regards

Nicole Lewis

Customer Care