how rude can one be

So I've been coming to this spur for over 6years now with this new manager i feel like never coming here again in my life after walking in the door getting no service not even greeted the manager hennry doesn't show us to a table eventually gets to the outside door walking playing on his fone its utterly disgusting sort your people out and teach them manners still after asking for the music to be put softer outside hennry still says who is crying about the music this place is turning to ****