Horrible Spur service

Spur Vincent Park, East London. I was so disappointed and angry yesterday. My order was a 300g rump, medium done with crispy onion rings and chips. When my food eventually got to me it was ice cold with shrivelled up chips (looked like chips from yesterday). I then asked the waiter to get warm food. 30min later I get a new plate but this time the meat is well done and the onions rings raw. I eventually just left the food cos now I have to wat another 30min and my family was done eating already. So now they expect me to sit and eat alone. Every manager in there knows who I am and who my family is because we always dine @ Vincint park Spur. Please I ask that you check on my Family card how often I go there (***36 1236) I'm disgusted and dissapointed by the service I received yesterday. Even when I spoke to the manager, it's dissapoinying that nothing was said about it, he just took the food and left. This is horrible service delivery, please deal with it.