Horrible Services

The staff member didn't get his name and pushed my 3year old into a table corner well by mistake and he apologized but as for the lady with the BLOND short hair not sure if her name is Patience she did not show any sympathy as someone who already introduced herself as our waitress because my daughter was hurt very bad and crying historically so we decided to take her out to calm her down I mean the same guy followed us with water he was sweet but as I came living my child outside with my mother she didn't even bother to ask how is my child I mean as someone who will be serving us instead she was ready to take my order and get done. Well as she was bringing the kid's meal the drink spilled on the table under the table mat I asked her to wipe the table she did that living me without a table mat and had to use my daughter's one when she served our food I mean I didn't have to ask her to wipe the table because that was her mistake was expecting her to get the cloth and wipe not for me to wait hoping she is going to be wiping the drink she's spilled. My daughter's burger was burnt did not want to complain after seeing her behavior I then took my baby to the play area and came back after a while and requested someone to call her, I waited for her 10min just to bring ice cream I then asked her to bring the bill I waited for 20 mins if not more just to get my bill I asked 2 people to call her with no luck I then decided to go look for her inside well she saw me coming and whispered something to the other waitress went back to the table to pay I wrote my details as I forgot my loyalty card. What frustrated me the most is I wrote with their red pen that the service is horrible hoping someone or the same waitress will ask me about my experience like any other Spur they don't let a customer go without listening to their concerns and complaints. I got a new receipt as I was paying I'm not sure if the one I rated my service at was thrown away. Because I was expecting someone to act as if it's written in red that the service is bad but to see a new receipt being printed just to be in good books was worse.No apology No Questions nothing I mean come on Jabulani can do better. All their staff looks tired and sulking. They should wear their smiles always. This was the 1st and last time I go there. And my baby enjoyed the play. They should learn from Maponya and Southgate they always put customers' feelings 1st and they have the best service with their friendly staff with this one no one came to ask if we still enjoy ourselves like any other Spur. WORST SERVICE EVER.