Horrible service. Promised a refund in 48 hours but 17 days later I am still waiting on my money.

On Monday 9 January i ordered online from Spur to collect in Westgate mall. We came to Westgate mall and they were closed due to load shedding even tho they took the order. We then called customer care who advised they will refund us in 48 hours. I received a mail back from spur on the 10th to say they are working on it(mail is below).We then called them again as there was no refund and was told it takes another 48 hours after that as it goes to another department AND still no refund. the following week i called again and was told they esculated this to the refunds department. I am still waiting on the refund. I have not even received a call back to apologise for this. This is so terrible as i always order online and now cannot trust spur ever again.

Spur Cares CRM:*** Inbox

Spur Customer Care Jan 10, 2023, 12:57 PM to me

Hi Samuel,

Thank you for sharing your query with us.

We've submitted your request for refund, and we will be in touch to confirm once processed.

Warm Regards,

Elmarie Redelinghuys | Spur Customer Care Ambassador | ***