Horrible service from Operating Partner at Spur Cavendish

<p>Today I have recieved the worst service from your so called management at Spur Cavendish. </p> <p> </p> <p>We where a party of 5 who ordered the burger special, however before our meal arrived my fiance and I had to leave as we had an emergency and had to leave. The waiter then forced the remainder of our party to pay for the entire meal despite us leaving before the food arrived.</p> <p> </p> <p>My fiance and I then returned to the spur to clear up the whole mess and was met with nothing but unhelpful staff who refused to listen to our side of the story. The only thing they where interested in was the money. I finally managed to speak to the so called owner Laison Mwanza who once again failed to see our side of the story. I then requested to be provided with the contact details of Laison's manager to which I recieved a smug reply that he is the boss and Managing Partner. Now to my understanding, if you are a Partner in a business there has to be another member, and when I raised this and requested the contact details Laison refused, turned his back on us and walked away.</p> <p> </p> <p>Im not sure how your management treats loyal customers but to have a "operating partner"simply walk away from us while we where in the middle of a discussion infront of all your staff is not only disrespectful, but a caused great embarressment on our behalf. To be treated as if we are only good enough for our money and then dismissed as insignificant by Laison sets a precedent and an example to your staff that customers simply do not matter at all. </p> <p> </p> <p>After waiting for roughly 5 minutes for Laison to return, I asked the waiter at the till point if Laison would be returning to which he responded, Probably not he is in his office. </p> <p> </p> <p>I am deeply disappointed and disgusted at the level of customer services displayed by someone who is in a senior management position. </p> <p> </p> <p>My fiance and I aswell as our families and friends will not be using spur again and I will repeat this horror story as for far to long us South Africans have let such poor customer services slide. </p> <p> </p> <p>I sincerly hope that this reaches someone who can actually make a difference as I wouldnt wish this type of service to any one else. </p> <p> </p> <p>Regards, </p> <p> </p>