1 reviews | Active since Oct 2014
HORRIBLE SERVICE AT SPUR PHALABORWA
My colleague and I went to dine at Spur Phalaborwa and were attended by almost 6 waiters including the manager (Letty) who left us unattended for almost 30 minutes when we decided to leave without paying our bill. We were then literally FORCED to pay our bill because one of them noticed us leave and drove a bakkie behind us at the parking lot and parked us in. I took a pictures of the scene, wrote a complaint in their book and reported the matter to head office and nothing has been done since. As for the yelling and insults from Miss Pee, very disrespectful, ********* and unprofessional of the brand. I therefore demand my money back due to the following reasons:<br> <br> o Bad service - I had 5 people serving me (Arnold, Irvin, Letty, 2 guys - the one who brought us drinks and the other who offered to serve the table).<br> o People are being served based on the colour of their skin - disturbing<br> o I was FORCED to pay without any one asking about what had happened or at least apologizing except the waiter who offered to assist<br> o I feel ******, humiliated and offended by Miss Pee who kept swearing at us using the F work!<br> o I am willing to go to the media and express how I feel right now<br>
Thank you for taking the time to share your visit to Yurok Spur with us. We are alarmed to read of this situation and assure you that we will investigate this incident to ascertain what happened.
We apologise to you and your colleague for any discomfort this might have caused during your visit.
Kind regards
Customer Care
Thank you for taking the time to share your visit to Yurok Spur with us. We are alarmed to read of this situation and assure you that we will investigate this incident to ascertain what happened.
We apologise to you and your colleague for any discomfort this might have caused during your visit.
Kind regards
Customer Care
