1 reviews | Active since Dec 2011

21 Dec 2015, 07:38

Horrible Service and Humiliated

Very disgusted in Morning Glen Spur (Silver Pine).<br> <br> Went there on Friday for a Christmas lunch with my work colleagues. First we had to ask the waitress 3 times for menus, we were a big group about 16 people and they decided to give us one waitress for all of these people. <br> Then we all ordered our drinks and food, the food didnt all come at the same time, when one person finished eating the other ones food came, so none of us could actually enjoy a meal together. <br> The final straw was when i was waiting for my food, the waitress came to me and asked if she can get me anything. I asked her where my food was, and she said she forgot to place the order. this after 3 times reminding her of my order, she then wanted to place the order again and i told her to leave it as we needed to get back to work. <br> When the other peoples food came there was no cutlery on the tables as well.<br> The manager then tried to bribe my son with a toy as an excuse for the ****ty service as he was with me for the day.<br> Our work group normally goes there every friday and spend R2k everytime we get there.<br> Guess what, we wont be going there anymore

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply23 Dec 2015, 09:34
Official
Hello tottiemonster,

We apologise to you and your work mates for the experience you say you had at Silver Pine Spur. We can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment. Please be assured that feedback will be shared with you shortly. Thank you for taking the time to let us know and giving us the opportunity to address your concerns.

Kind regards
Nicole Lewis
Customer Care