HORRIBLE Service

I am in shock of the awful service my husband and brothers received on Saturday, 04/04/2015 at Spur Steak Ranch, Mountain Mill Mall, Worcester. My husband, after waiting for more than an hour for their food, called the waiter over. The waiter then said to them that he can see their food on the hot tray, he will bring it now. Waiting for another half an hour, he called the manager over (who did not even seem to worry) and asked for their food upon which they received their breakfast. When the breakfast came, they did not get any toast as ordered, one of my brothers received the wrong order, my husband did not get the extra chicken livers he ordered and between the 3 of them, only 2 forks and 1 knife. He called the waiter over who promised to bring the toast and extra cutlery, but after another wait of approx 20 min, only the cutlery came. They ate what they received, stood up to leave, then all of a sudden the waiter - who was more interested in flirting with the waitresses, came jogging along to bring the toast and chicken livers. My husband told him to eat it himself, paid the bill and came home. Knowing my hubby, that was the last time Spur saw him. Always loved Spur. BAD BAD!!!