HORRIBLE EXPERIENCE AT SPUR LADYSMITH!!!!

I would like to express my disappointment for the appalling service that I received at Spur Ladysmith on Monday the 9th of Aug 2021. I still get angry when I think about it! This is a bit lengthy! Shows how awful the experience was.

In fact the level of competency in that restaurant is horrible!!! I have never really had a great service before. But the reason why I can’t let yesterday's incident slide is because it was my daughter's birthday, And just like most kids she wanted to go there and celebrate her day. Long story short, I went there with 3 kids, upon arrival I asked the waiter to bring some colouring sheets so that the kids could keep busy while waiting for food, But that never happened. The food came, and it was DRY! Seems like it had been prepared long before we ordered.

Then I informed the waiter (Siyanda) that it's my baby's birthday could they please sing for her - he asked his colleagues, but none of them seemed keen, apart from one guy. I waited for over 30 -45 minutes for my request to be taken into consideration. Ended up asking to speak to the manager. Only then - the team came to sing "unwillingly so and with no enthusiasm whatsoever" They did not even give my baby anything. The table was dry. It actually felt so pathetic, having to sit through that singing. The reason we go to Spur is for the experience; (And the restaurant culture) otherwise I could have spent my money at any other restaurant. I did not appreciate being treated like I was a beggar – while I was spending my money there.

And as if that was not enough, when asked for the bill I had to get out of my table and go to the machine, to see my bill there. Waited for a few minutes standing - because the system was not responding. Agh the entire experience was HORRIBLE!!! Please fix this, because we live in a small town, and we don’t have any other “alternative” Spur to go to!

Side note; Siyanda was kind and he served us well. Thank you Siyanda He is the only positive, out of this entire Terrible experience

Thanks Regards, Lerato