horrible experience

Yesterday 20/12/2015 we visited Spur in N1 City and had the most horrible experience ever.<br> <br> We had to wait by front desk for about 5 minutes before someone came to assist. When we got shown to our tables we sat there for about 15minutes when a waiter eventually came and asked us what we would like to order (no introduction), we ordered our drinks and food, about 20 minutes later he brought my drink, but told my boyfriend they were out of choc milkshake so he just got a coke that came about 10 minutes later (flat).<br> We had o wait another 15-20 minutes for our food to arrive of which only my boyfriends food arrived. He was nearly done eating when my food arrived (surely this should be brought at the same time.) then when I took a bite of my Philly steak baguette it was so dry (he never asked what sauce I wanted) so eventually he passed us and I told him so he said to wait for his manager- then about 10 minutes later the manger showed up and took my food away. I had to wait another 20 minutes and in this time the waiter took our glasses, never asked if we wanted more drinks, we got my food I had a few bites asked for the bill and a doggy bag. When we wanted to pay our bill it incorrect