HORRIBLE CUSTOMER SERVICE DIAMOND PEAK SPUR!

I RECEIVED THEEEE WORST SERVICE TODAY! I ordered 5 meals [should have been a delivery] , the app wasn’t updating so I called the store [Diamond Peak Spur Halaal] and they advised that the order is ready but there’s no driver yet. So I called again after an hour for an update as the app was not updating to which they said there’s still no driver and that is out of their control I need to check on my end. There’s a delivery fee of R40 which was taken already so I do not understand how it is not their problem! I then called them again and asked if I can just send uber courier for them to give the order to the driver as this was lunch [I was at work so didn’t have much time] to which they agreed and I advised that I’ll be getting an uber immediately. After the call dropped, I got an uber of which I tried calling Spur again[in less than 2 minutes] however no response! I called Spur 20 times and it kept going to voicemail [20 TIMES]! I had to ask the uber driver to go in and fetch my food of which he said there’s no parking and he’ll have to pay for parking so I had to pay an extra R20 whereas the uber was about R35! I really appreciate that uber driver! I demand to be compensated for the service I received today and the uber I had to pay for and the delivery money as nothing was delivered by yourselves! I have Spur almost every Monday and receiving this service was really disgusting, beyond disgusting! I’m beyond disappointed!