Horrible attitude of management, terrible food, poor service

<p>Attended Spur Keylago in Ballito twice with my family of 6 - 1st day we could not use our points or points could not be loaded system down - informed us it would be loaded though. Burgers day - burger tastless, soapy....overlooked day one - bill totalled to R1500</p> <p>day before new years went - served starters at 6.30. had to keep calling waiter to ask where food was. 8.30 Called manager Tanya - she informed me that i was very lucky to have be even served as the kitchen was overwhelmed & there was other customers that were not served. Our mains starting coming at 9pm. We all ate at different times, food cold, incorrect orders - my ladies fillet was so fatty (it was the first time I ate a fillet at at Spur that had so much of fat on it. Tanya informed us that we could lodge a complaint as their branch would still make over a milion that night as it was very busy. Maybe Tanyia forgot I was one of the contributors to her target of one million that night. Many customers were complaining that night that some members at the table had not got their food. Our bill inspite of everything totalled to R1800.</p> <p>is this the way Spur treats their clients - Disgusting</p> <p> </p> <p>Got a call (private numbers) from customer service and one of the other managers two weeks later - apologising and stating that they would have a "talk" to their staff. Further more I was informed that I would get a letter from the Manager from Keylago Spur Ballito stating that on our next visit we could have a dinner and also that our points would be loaded.</p> <p>To date I have received no letter and no points have been loaded onto my card. Its now February</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>