JT
JACOBUS T

1 reviews | Active since Sept 2015

04 Sept 2015, 07:26

HOPELESS SERVICE

I made a booking for 7 people at ONE table for 9.45 upstairs for 29.8.2015. I confirmed again that it must be ONE table as we wanted to entertain our friends.<br> Arriving at 9.40, 2 separate tables were booked. We were offered a 6 seater down stairs for the seven of us with the promise that IF and WHEN an eight seater will be available, we could move to that table. We ordered our breakfast and after 39 minutes I had to ask the Manager where our food is, while other people next to us ordered long after us and the food was served long before our breakfast. My wife ordered Decaf- coffee, but there was no brown sugar. I had to ask the waiter for sugar. He did not turn up with the sugar, I asked another waiter for the sugar. He also did not turn up, I asked the manager for sugar and another cup of coffee, as by that time, the coffee was ice cold. Our breakfast was eventually served, and it was hilarious, I ordered white toast, one slice was totally burned, pitch black on the one side and the other side was ice cold<br> Our family and friends will NEVER EVER visit CHINOOK SPUR again.<br> Mails were sent to [Email Removed] but up to date, no reaction, not even a notification of receipt.

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply07 Sept 2015, 11:27
Official
Hello KTHERON,

We apologise to you and the other guest with you for the experience you say you had at Chinook Spur. We can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment. Please be assured that feedback will be shared with you shortly. Thank you for taking the time to let us know and giving us the opportunity to address your concerns.

Kind regards
Nicole Lewis
Customer Care