MG
Marlin G

1 reviews | Active since Jan 2015

28 Jan 2015, 15:02

Hair in food

We went to Spur Bedford center on Saturday (24/01/2015) for breakfast. Ordered a Trailblazer breakfast. <br> Whilst eating the food i found a hair on the plate. It was then taken away by our waitress. <br> The manger approached to say that the hair found was from the mushrooms. Which is fair enough however surely the mushrooms are washed prior to them being served. <br> <br> The manager then asked if i would like him to bring me another meal??? I had only eaten 1 slice f toast and 1 egg and a few chips of the plate? And yet he still asked \Would you like another one? you wont be charged extra for it???!!! <br> <br> If the hair that was found was from the mushroom was one thing which wouldn't have been the end of the world as everyone is human and mistakes do occur. But i do find the attitude of the manager on duty totally unacceptable. <br> <br> Asking me if i would like another meal and saying that i wont be charged extra for it is very upsetting as we were paying for the original meal!!! <br> <br> "

0
Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply29 Jan 2015, 09:53
Official
Hello SeshD,

Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.

Kind regards
Customer Care