Got our order wrong

We had breakfast at Lakeside Mall spur on 16 September 2015. We sat down, ordered coffee and breakfast. Simple order was placed. However the order came out wrong. I told the waiter, he just said sorry. No manager came to the table to check on us. He was to busy playing at the cash desk with who ever. I visited that spur twice before and I'm still airing for my meal points to be loaded. Every time I ask them about it they say they'll fix it. Well I deleted the app, because it seems that loading points is a massive problem. Just to mention. Me and my family was at the Birchwood spur I think in Boksburg some time back for a Monday burger special. Service was good and too fast. The store had about six to seven tables seated but the burgers came out in less than 5 minutes. Which means it was pre made. <br> I guess that's why the burgers was dry and 1 was burnt. When I went to the front to pay the bill I told the manager on duty about this and he took my number, I guess for someone to call me. Well that was in middle of May 2015 when that happened and I'm still waiting. F.y.i don't call me now, that will just be a further insult.