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I was charged twice at Spur Kolonade and told the money will reverse in 24 hours, when this did not happen I called the manager and explained to her, I asked her to compare this claim with her bank statement and if it appears then she must call me n we can discuss the way forward. 24 hours later I called the same manager and she tells me to explain this to the cashier, I then find out from the cashier that the manager does not have any of my details and if I did not call then my query was not going to be followed up.