Gift voucher claims - NO POINTS worth

Spur promote app with benefits to customers. Part of it is earning points and earn vouches with points earned. Also promote gift cards vouchers. I bought a R800 voucher via my app to be send to my son to use in PTA to stick my grandchildren @ Spur Hartbee****rt. No points was added to my app. By taking up with customer care they confirmed voucher and claim BUT confirmed as I was not here NO points was earned. ********* **** by SPUR. Only answer is "sorry for inconvenience" and I must accept NO POINTS for R800 spend as it was a voucher. Customers needs to be warned about this ********* way Spur ***** from loyal customers. Everything proved on system BUT NOT INTERESTED to rectify. Happy to score on client (***** FROM CLIENT)