Galleria SPUR (Bad on all aspects).

Galleria SPUR Extremely pathetic 1st time experience(Raw food, bad service and extremely long waiting time)If I could would give it a 0 Star. My kids, wife and I went into spur thinking we will have a good meal however it turned out to be such a bad experience, where my family and I wouldn't want to go back again, we had ordered our meals and drinks. We waited a few minutes(about 10 or so for our drinks and another 3 or 5 for my eldest daughters burger to arrive,( that was all good and well).about 10 minutes pass we stopped a waiter that was passing by and asked if they could check on our starter,There after we had to wait another 20 to 25 minutes for the manager to come to us and say that there was a problem with one of the stakes we had ordered and they were remaking it, we understood and asked can we have our starters that we had ordered in the meantime, he brought out our marrow bone order which I ordered for my smallest as she likes marrow bone and was going to have some stake from my wife and I as she is only 5. We stayed that is one of our orders but our starter was 12 buffalo wings He took the marrow back to bring it along with our stakes, He also went back and checked on our starters(took about 2 or 3 minutes)when he returned he informed me that the waiter had not placed the order for our starters. So we asked him to bring back the marrow so my smallest can eat that in the meanwhile, he did as I asked. I'm thankful to my wife for not just giving it to my daughter to eat as if we had she would have eaten it and fallen sick. When my wife used her fork and dug into the marrow it was full of blood almost completely raw with only the top looking like it was done. 5 to 10 minutes pass and the manager came back to the table with our stakes by this time we were so put off it made us loose our appetite, we showed him the other meal and told him to take the stakes back as we had lost our appetite and would like the cheque for the burger and drinks that came in about 45 minutes earlier at this point. When I refer to bad service I am talking about our waiter who after serving my daughter's burgers never came back to check on us, let alone inform us that there was a problem with our meal, the manager informed me that someone will contact me the next day.(Monday 1st December 2025). Which they did and informed me that they were going to talk to their bosses and give me a call again and feedback the same day. Which I have not received upto today 5th December 2025.