FROZEN EISBEIN and Frozen management at Spur in Cape Gate!!

We are a small family of 3 (Two adults and 1 4 year old). We hardly ever go out, but when we do, we normally go to Spur as there is a nice play area for our Daughter. My husband ordered the Eisbein on Friday, 15 August 2025 as he usually does. Besides the fact that the food took very long to come, When his meal arrived and he cut into the meat, it was still FROZEN!!! This is Frozen Pork at a restaurant! our waiter apologized so much, not that this was his fault. We then asked to speak to the manager. When se came around, she took the plate and said she will take it back to the kitchen to get a new one. No apology, not actually very interested. for about 45 minutes we waited for them to return with the new plate, but then decided to leave. The other manager came around and asked what the problem was, and when we explained, he was very sorry. We told him about his manager not really worrying about what had happened and he also apologized about that. The apologies is not going to cook the meat though. Spur in Cape Gate will never see us again. Besides the frozen raw pork, the management really just does not care about what is happening. The waiters care more. Maybe the rolses should be switched.