Formal Complaint Regarding Unprofessional Conduct – Garden Route Spur

Dear Peter, I hope this message finds you well. I am writing to formally lodge a complaint regarding my recent experience with the manager/partner, Michael, at Spur located in Garden Route Mall, George. I initially visited Spur on York Street in George to enquire about potential employment opportunities. During that visit, I was assisted by a highly professional manager who treated me with respect and courtesy. He informed me that there was a managerial position available at the Garden Route Mall branch and advised me to speak directly with Michael regarding the opportunity. Following this advice, I walked nearly four kilometers to reach the Spur at Garden Route Mall, arriving punctually at around 9:00 AM, before the branch opened, and requested to speak with Michael. Upon my arrival, I explained to one of your colleagues that I had been referred by the York Street manager regarding the available managerial position. Shockingly, Michael looked me up and down and dismissively instructed me to send my CV via email, providing me with an address that later proved incorrect. I promptly sent my CV, but within 5–10 minutes, I received an undelivered email notification. I then returned to the branch to address the issue, expecting a professional resolution. During this second visit, Michael engaged in personal conversations with staff and made no attempt to acknowledge my presence or address the issue professionally. Despite waiting patiently, I had to approach him directly to explain the problem. Michael’s response was dismissive, and his demeanor suggested dishonesty when confronted about the incorrect email address. I felt disrespected, belittled, and deeply disappointed by this treatment, especially given my long-standing appreciation for Spur and its branches across South Africa. At 40 years old, this is the first time I have experienced such unprofessional conduct from a Spur employee. I am not seeking to harm anyone’s livelihood and understand the challenges employees face, but I do expect accountability for the conduct I experienced. Professionalism, respect, and fairness should be upheld at all branches. I kindly request a formal explanation regarding Michael’s conduct and an outline of the measures Spur will implement to ensure this behavior is not repeated. I trust that Spur will treat this complaint with the seriousness it deserves.