1 reviews | Active since Dec 2012
Food Was Off
i went for lunch on Saturday and ordered 800grams ribs. When the food came i smelt something off. Thought i was just imaging but could see that the meat look strange. i tried to smell but the basting was covering up the smell, then i cut a small piece and tasted and it was certainly off. I call the manager and he said he will do a new batch of the fresh ones that came in the morning? Why are they selling off old stock that is off? When the waiter came around i heard him saying another one!!!!!! Then another manager came to the table and apologised and said it was the basting and they will use a new bottle, seriously do they think i am this stupid and cannot taste the difference! My friend asked whether they will be giving us the last round of drinks on the house and he said no, she then asked what will they be offering in its place and he offered us dessert. Why should we have had to ask and this was not offered. The only person we were happy with was the waiter. The management has no idea what is going on. I have been going to Spur N1 city for a long time,the service has dropped tremendously from before. No one seems to care. The other waiters walk past you and just look at you!!!
We apologise to you for the experience you say you had at Texas Spur. We can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment. Please be assured that feedback will be shared with you shortly. Thank you for taking the time to let us know and giving us the opportunity to address your concerns.
Kind regards
Nicole Lewis
Customer Care
We apologise to you for the experience you say you had at Texas Spur. We can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment. Please be assured that feedback will be shared with you shortly. Thank you for taking the time to let us know and giving us the opportunity to address your concerns.
Kind regards
Nicole Lewis
Customer Care
