lG
lloyd G
1 reviews | Active since Oct 2014
25 Mar 2015, 11:26
food smelling funny
recently visited spur at 14ave Constantia office park branch and ordered a take out menu of ribs and calamari combo for my family but when I got home and opened it the food had a funny smell to it,not sure if it was the sauce used or was old ribs ,we have been eating at various others spur branches for many years and this is really disappointing
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Spur Steak Ranches's replyOfficial
27 Mar 2015, 11:32Hello daniel2108,
Thank you for alerting us to your take-away experience from Natchez Spur. We are concerned to read of this and will be in touch to obtain some more information so that we can fully investigate this. For instance:
Date of occurrence, what sauces did you order with the Ribs, etc. Please be assured that we don't serve old ribs. Spur works with an extremely strict stock rotation policy and FIFO (first in, first out) principle. The sale of ribs is also extremely high so the turnover of product is never that the item becomes old/stale.
Be that as it may, please be assured that your comments are important to us and we will investigate once all information is obtain.
Thank you again,
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for alerting us to your take-away experience from Natchez Spur. We are concerned to read of this and will be in touch to obtain some more information so that we can fully investigate this. For instance:
Date of occurrence, what sauces did you order with the Ribs, etc. Please be assured that we don't serve old ribs. Spur works with an extremely strict stock rotation policy and FIFO (first in, first out) principle. The sale of ribs is also extremely high so the turnover of product is never that the item becomes old/stale.
Be that as it may, please be assured that your comments are important to us and we will investigate once all information is obtain.
Thank you again,
Kind regards
Bev Cornwell
Customer Care Manager
Spur Steak Ranches's reply27 Mar 2015, 11:32
Official
Hello daniel2108,
Thank you for alerting us to your take-away experience from Natchez Spur. We are concerned to read of this and will be in touch to obtain some more information so that we can fully investigate this. For instance:
Date of occurrence, what sauces did you order with the Ribs, etc. Please be assured that we don't serve old ribs. Spur works with an extremely strict stock rotation policy and FIFO (first in, first out) principle. The sale of ribs is also extremely high so the turnover of product is never that the item becomes old/stale.
Be that as it may, please be assured that your comments are important to us and we will investigate once all information is obtain.
Thank you again,
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for alerting us to your take-away experience from Natchez Spur. We are concerned to read of this and will be in touch to obtain some more information so that we can fully investigate this. For instance:
Date of occurrence, what sauces did you order with the Ribs, etc. Please be assured that we don't serve old ribs. Spur works with an extremely strict stock rotation policy and FIFO (first in, first out) principle. The sale of ribs is also extremely high so the turnover of product is never that the item becomes old/stale.
Be that as it may, please be assured that your comments are important to us and we will investigate once all information is obtain.
Thank you again,
Kind regards
Bev Cornwell
Customer Care Manager