RA
Riaan A
1 reviews | Active since Oct 2009
13 Jan 2016, 15:42
Food poisoning again
Thought we will pop in on Monday evening with the family for Spur Burgers. Three of the four people that ate either a pepper or cheddemalt burger ended up with food poisoning. This time I did not end up in hospital though but what a painful night of cramps and running to the bathroom and back. Tuesday afternoon we started to feel a bit better. Last time it was the Calamari and after investigation I was told the staff did not wash their hands after using the bathroom...cannot believe I am eating there again after the first bad experience. Sorry Spur your turn Spur People away to other restaurants.....definitely \not for life". """
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Spur Steak Ranches's replyOfficial
15 Jan 2016, 11:19Hello Riaan v A,
Thanks for taking the time to review Amigo Spur . We are very sorry to hear about the bad experience at the branch and the fact that some of the people at the table fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regard's
Nicole Lewis
Customer Care
Thanks for taking the time to review Amigo Spur . We are very sorry to hear about the bad experience at the branch and the fact that some of the people at the table fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regard's
Nicole Lewis
Customer Care
Spur Steak Ranches's reply15 Jan 2016, 11:19
Official
Hello Riaan v A,
Thanks for taking the time to review Amigo Spur . We are very sorry to hear about the bad experience at the branch and the fact that some of the people at the table fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regard's
Nicole Lewis
Customer Care
Thanks for taking the time to review Amigo Spur . We are very sorry to hear about the bad experience at the branch and the fact that some of the people at the table fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regard's
Nicole Lewis
Customer Care