cH
christopher H
1 reviews | Active since Nov 2013
21 Dec 2015, 18:03
Food Poisoning
Hi. I wrote complaint about this spur a while back, Regarding burnt burger patties..etc. Since then I have avoided this restaurant like the plague, yesterday we happened to be at the beach and We decided to give it once last chance, I had an calamari and hake with extra calamari the food seemed fine and we paid and left, but since early this morning I have had the worst food poisoning I have ever had in my entire life. This is honestly the last straw for me!
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Spur Steak Ranches's replyOfficial
24 Dec 2015, 10:24Hello chrisalasdairhar,
Thanks for taking the time to review our Spur Board Walk. We are very sorry to hear about the bad experience at the branch and the fact that you fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care
Thanks for taking the time to review our Spur Board Walk. We are very sorry to hear about the bad experience at the branch and the fact that you fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care
Spur Steak Ranches's reply24 Dec 2015, 10:24
Official
Hello chrisalasdairhar,
Thanks for taking the time to review our Spur Board Walk. We are very sorry to hear about the bad experience at the branch and the fact that you fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care
Thanks for taking the time to review our Spur Board Walk. We are very sorry to hear about the bad experience at the branch and the fact that you fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care