1 reviews | Active since Nov 2015
FOOD POISONING!
Me and my family (5 adults, 1 child) went to the Spur at Vincent Park, East London to celebrate my brother's birthday, we had been to a Spur in Johannesburg not too long ago, and had a great meal so trusted the brand. Unfortunately late evening after we got home, my mother fell ill, diarrhoea and vommiting then so did I, in the night my father also fell ill, it was horrid for all of us, not being able to sleep and feeling weak all day the next day! Low point of our holiday in East London! I called the branch to let them know but the 'supervisor/manager' started making excuses STRAIGHT away! Not even hearing my complain out fully claiming their meat is kept 100% clean but clearly not, the only thing we all had in commin was the Tbone steak, my aunt who also had steak, a cheddarmelt had some discomfot as well but not as bad as us. I've never been that sick before in my life,<br> So so dissapointed in Spur and seriously thinking of taking this issue further. It's very dangerous to mishandle meat, especially beef, i can only imagine what bacteria were present.
Thanks for taking the time to review Silver Eagle Spur. We are very sorry to hear about the bad experience at the branch and the fact that you and your family fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care
Thanks for taking the time to review Silver Eagle Spur. We are very sorry to hear about the bad experience at the branch and the fact that you and your family fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care
