LC
Leanne C
1 reviews | Active since Apr 2015
28 Apr 2015, 18:47
food poisoning
On Monday, the 27th of April, my husband and I went to the new spur in Brentwood park, Lone Spur. I'm sad to say that this resulted in us both becoming horribly sick. I ordered the rib burger which seems to be the culprit. My burger was cold when we got our food, but due to it being a new spur we let it slide. So we took mine home so eat later. Never the less a little while later I started to feel ill, with a fever, cramps and then vomiting. My husband ate the left overs the next morning and then started to experience the same symptoms. So the conclusion is that it was without a doubt the rib burger. Still not feeling well 24 hours after. Very disappointed
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Spur Steak Ranches's replyOfficial
29 Apr 2015, 09:14Hello lycoetzee,
Thanks for taking the time to review Lone Spur. We are very sorry to hear about the bad experience you say you had at this branch and the fact that you and your husband fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Customer Care
Thanks for taking the time to review Lone Spur. We are very sorry to hear about the bad experience you say you had at this branch and the fact that you and your husband fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Customer Care
Spur Steak Ranches's reply29 Apr 2015, 09:14
Official
Hello lycoetzee,
Thanks for taking the time to review Lone Spur. We are very sorry to hear about the bad experience you say you had at this branch and the fact that you and your husband fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Customer Care
Thanks for taking the time to review Lone Spur. We are very sorry to hear about the bad experience you say you had at this branch and the fact that you and your husband fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Customer Care