1 reviews | Active since Apr 2015
Food poisoning
Hi, just wanted to know if anyone else got sick like me, my brother and my brothers girlfriend after eating at Spur Waterfront on Saturday. First of all our food took forever to get to our table, then the food was extremely cold like it had been sitting overnight or so.<br> <br> Well we ate anyway because we were in hurry as we were sitting outside in the cold due to the place being packed and we had a toddler with us.<br> <br> Anyway, didn't manage to finish our food due to it being terribly cold and ended up taking doggy bags to give to our friends dog.<br> <br> A little later after getting home(having made no other stops), my girlfriend starts to throw up uncontrollably, the other two of us were fine for the moment then an hour or so after it was my turn then my cousins to start throwing up. Then the running tummy's started turning our Easter weekend into a nightmare of sickness.<br> <br> This was unacceptable and I would like people to be aware of that Spur and am curious as to whether there are any other complaints.
Thanks for taking the time to review Santa Ana Spur. We are very sorry to hear about the bad experience you say you had at the branch and the fact that you and some others fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Customer Care
Thanks for taking the time to review Santa Ana Spur. We are very sorry to hear about the bad experience you say you had at the branch and the fact that you and some others fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Customer Care