VS
Veruska S
1 reviews | Active since Feb 2015
17 Feb 2015, 20:56
Food Poisening
I would like to inform people about the bad service and poor food quality we experienced, more than once.<br> We use to eat at spur every week. On that \date night' me and my fiance and I ate at Flying Eagles Spur in Emperors Palace. We had that new thing with the two chicken schnitzel on top of each other with the ham and cheese inside... Unknowingly my fiance got food poisoning from that meal. We know it was that
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Spur Steak Ranches's replyOfficial
20 Feb 2015, 15:12Hello Veruska,
Thanks for taking the time to review Running Waters Spur. We are very sorry to hear about the bad experience you say you and your fiance' had at the branch and the fact that your fiance fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Customer Care
Thanks for taking the time to review Running Waters Spur. We are very sorry to hear about the bad experience you say you and your fiance' had at the branch and the fact that your fiance fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Customer Care
Spur Steak Ranches's reply20 Feb 2015, 15:12
Official
Hello Veruska,
Thanks for taking the time to review Running Waters Spur. We are very sorry to hear about the bad experience you say you and your fiance' had at the branch and the fact that your fiance fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Customer Care
Thanks for taking the time to review Running Waters Spur. We are very sorry to hear about the bad experience you say you and your fiance' had at the branch and the fact that your fiance fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Customer Care