tA
tasneem A
1 reviews | Active since Jun 2015
10 Jun 2015, 17:02
Food made me ill
Just to let you know I always eat at spur for reason we were a group of people who had a birthday party there we ordered food for three tables which was also a disaster , however the attitude of the lady that wasn't also up to standards.<br> <br> I Ordered a steak and wings I was already cheesed off because the food took long to come and when it did we were rushed to eat I have been booked of from work because of food poising all I had that day was a cup of coffee and spur.<br> <br> I don't usually complain but kindly check the expiry date of the food you guys are serving as people can get very ill I know I was.<br> <br> First and last visit at this branch that for sure.
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Spur Steak Ranches's replyOfficial
11 Jun 2015, 14:33Hello tassie1701,
Thanks for taking the time to review our Rodeo Spur. We are very sorry to hear about the bad experience at the branch and the fact that you fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Customer Care
Thanks for taking the time to review our Rodeo Spur. We are very sorry to hear about the bad experience at the branch and the fact that you fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Customer Care
Spur Steak Ranches's reply11 Jun 2015, 14:33
Official
Hello tassie1701,
Thanks for taking the time to review our Rodeo Spur. We are very sorry to hear about the bad experience at the branch and the fact that you fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Customer Care
Thanks for taking the time to review our Rodeo Spur. We are very sorry to hear about the bad experience at the branch and the fact that you fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Customer Care