AK
Antoinette K

1 reviews | Active since Jun 2010

28 Sept 2015, 13:26

Food just as bad as the customer service

Just bought Spinach, butternut and onion rings from Spur Lemon Tree. The lousy polystyrene containers couldnt keep the spinach and butternut so it all leaked out over the packaging and contrary to spur's standard of creamy spinach, this was so watery, and the butternut something between sour and just plain off... Shouldnt surprise me cause the customer service when i walked in was just as bad... i specially phoned in so that i dont have to wait, and then while i waited, a lady cooking mince at panarottis kept putting food from the pan into her hand and then licking it off.

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply30 Sept 2015, 09:37
Official
Hello AK32,

Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals and service we offer is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.

Kind regards
Nicole Lewis
Customer Care