RH
Rita H
1 reviews | Active since Oct 2010
21 Sept 2015, 18:43
Food is cold
We ordered two chicken burgers, one grilled and one crumbed. We had to wait long for the food. The waiter informed me that the grilled burger is done but not the crumbed. I told him that I do not want the food if it is cold. When the food arrived my burger was cold, as expected. When the waiter checked to find out if everything is fine I told him it is not as my food is cold. He then wanted to warm it. What did he not understand when I told him I do not want cold food. I was informed that the manager told him to take the food. This behaviour is unacceptable. I am about to pay for my cold food that I did not eat, but will not eat in your restaurant again.
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Replies (1)Spur Steak Ranches's replyOfficial
22 Sept 2015, 14:40Hello R H,
Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.
kind regards
Nicole Lewis
Customer Care
Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.
kind regards
Nicole Lewis
Customer Care
Spur Steak Ranches's reply22 Sept 2015, 14:40
Official
Hello R H,
Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.
kind regards
Nicole Lewis
Customer Care
Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.
kind regards
Nicole Lewis
Customer Care
