1 reviews | Active since Dec 2015
food
I am at Spur Vincent park east london.i normally come here for their veges that is spinach and their buffalo wings.ordered the same today but heyyy their veges did not meet my expectations or do not have same taste that i normally come here for and their butternut is not mashed properly in that it had lumps.so i lodged the complaint to the waitress who registered my complaint to the manager who took time to attend to us.as soon as she reached our table she became defensive to say *they order veges that is cooked already so they do not cook it.so i said like it is our fault that they do not cook it themselves and i told her that they need to take note of what i am saying because i am a regular customer of these veges to each an every spur that i visit countrywide.i alluded that only yesterday i was in hemmingways at spur their veges did not taste like this.she just took the veges because i could not eat it so she took it without an apology or a promise of replacing it with something else.so i thought of not paying for it but learnt that,the waitress will be responsible for my payment.i dnt know may be it is because of the colour of my skin though money has no colour.
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care
