HVdM
Hester Van der Merwe
1 reviews | Active since Jan 2016
12 Jan 2016, 07:55
Five mistakes on bill
We dined at the Woodlands Spur last night and when we received our bill we found that there were additional items to the value of +/-R200 on our bill. Incorrect quantities were entered in five instances i.e. 4 x mineral water in stead of 2 etc. When we asked the waiter to call a manager he at first refused and said if anything is wrong he will fix it. We again asked for a manager. A manager then brought a calculator to our table and told us to fix the bill ourselves. We asked him to do it as we had marked the incorrect items. When we left he told us to please call him next time when it happens with no assurance that he will look into the matter and prevent it from happening again.
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Replies (1)Spur Steak Ranches's replyOfficial
13 Jan 2016, 09:27Hello HHvdM,
Thank you for sharing your experience with us! We will be sure to investigate this incident and be in touch with you to offer feedback.
Please accept our apologies for any inconvenience this may have caused.
Kind regards
Nicole Lewis
Customer Care
Thank you for sharing your experience with us! We will be sure to investigate this incident and be in touch with you to offer feedback.
Please accept our apologies for any inconvenience this may have caused.
Kind regards
Nicole Lewis
Customer Care
Spur Steak Ranches's reply13 Jan 2016, 09:27
Official
Hello HHvdM,
Thank you for sharing your experience with us! We will be sure to investigate this incident and be in touch with you to offer feedback.
Please accept our apologies for any inconvenience this may have caused.
Kind regards
Nicole Lewis
Customer Care
Thank you for sharing your experience with us! We will be sure to investigate this incident and be in touch with you to offer feedback.
Please accept our apologies for any inconvenience this may have caused.
Kind regards
Nicole Lewis
Customer Care
