family card complaint

on sunday the 30th august i went to spur with my collegues we spend more than 2000 and i gave Vuyo *waiter* my family card which he never retuned to me. i went to the counter to collect my card they noticed that Anorld another waiter gave my cardnto another customer. and the manager/supervisor who wasbin charger that night promised that he will sortbit out the next day because he needs to call head office to transfer all my points including the voucher that i had he asked when am i leavibg cptbi told on fridaty the 4th but i will come the next day to pick up my card he said its fine and we still have plenty of time. i told him that he needs to sort it out on monday he can not wait intil the last moment i dont want drama he agreed. a day after i went back to collect the card and he made some excuses and he promised that he will sort it out. on thursday night went back to spur to eat and i met ryan md i ask him about my card he went as if his going to fetch it i waited until we got the bill i ask the waiter to call ryan cz i need to use my card he came back saying he cant find him. i sent another waiter to call him he finally came and told me that the head office is busy with it wil